Shipping, Returns & Exchanges

Last updated: June 29, 2026

Shipping & Delivery

We ship metal artisan keycaps, keyboard cases, and mechanical keyboard accessories to customers worldwide from China. Orders are normally prepared and shipped within 1-3 business days after payment confirmation.

• Free worldwide shipping: orders over US$50 qualify for free standard shipping unless a special product page states otherwise.
• Standard international delivery: delivery to the Americas, Australia, and European countries usually takes about 2-3 weeks after dispatch.
• Express delivery: DHL, FedEx, UPS, or similar express services may be available for some destinations and usually take about 3-7 business days after dispatch. Extra cost may apply.
• Tracking: when tracking is available, we will provide tracking information after the parcel is shipped.

Any shipping cost, express upgrade, tax, customs duty, or import charge that applies to your destination will be shown by the carrier, payment provider, or checkout flow when available. Destination-country customs processing may affect final delivery time.

Returns & Exchanges

Please contact us before sending anything back. We will confirm the next step after checking your order number, photos, and the reason for the return or exchange.

• 30-day return window: unused products in their original condition and packaging may be eligible for return within 30 days after delivery.
• Transit damage: if the parcel or product arrives broken, please take clear photos of the package and product, then contact us as soon as possible. After verification, we will help with a refund, replacement, or claim with the shipping provider.
• Product quality guarantee: we provide a 1-year quality guarantee for product quality issues that are not caused by misuse, modification, impact damage, water damage, or normal wear.
• Exchanges: if a product defect affects normal use, we can help arrange an exchange, replacement, or refund according to the actual situation.
• Personalized or custom items: customized items may not be returnable unless they arrive damaged or have a verified quality issue.

Refunds

Once a refund is approved, it will be sent back to the original payment method whenever possible. Bank, card, PayPal, or payment-provider processing times may vary.

Contact

For shipping, refund, return, or exchange support, contact us at info@igeeksocial.com or WhatsApp +86 150 1276 4116.